Scott German

    Why Your Customer Experience Stinks & How To Fix It

    Author: Scott German On: July 11 Categories: customer experience No Comments

    In today's day and age the US economy is mostly made up of services-based businesses, a whopping 70% in fact! Coupled with a younger workforce, who socially interact over the internet, and you are...

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    Is NPS The Answer To The Client Engagement Question?

    Author: Scott German On: October 19 Categories: customer loyalty 1 Comments

    NPS is marketed as a way to measure customer experience and predict future growth. Companies put a lot of resources into monitoring and improving their scores, hoping new customers and improved...

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    5 Customer Retention Stats Businesses Keep Ignoring

    Author: Scott German On: August 17 Categories: customer experience 1 Comments

    Learning how to increase client engagement and build customer retention is a vital skill that all organizations should master. How client feedback data gets interpreted is different for everyone....

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    Preparing The Next Generation of Buyers and Sellers

    Author: Scott German On: August 02 Categories: b2b sales and marketing No Comments

    As baby–boomers approach retirement age, the composition of America’s workforce will radically change and soon, as the next generation of buyers and sellers look to make their mark.

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    3 Reasons Why You Want To Become A Trusted Advisor

    Author: Scott German On: June 28 Categories: trusted advisor No Comments

    What is a client relationship? And how do we define it? How to you build customer loyalty? Is it just a hollow agreement between two parties? Because strong client relationships are not hollow....

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    Why B2B Client Relationships Are Misunderstood

    Author: Scott German On: May 06 Categories: b2b client relationships 2 Comments

    B2B client relationships are more delicate than businesses understand and know. Over the past couple of years, we have seen a rapid growth of B2B companies that promise they offer the tools to...

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    The Customer Success Guide For B2B Sales Managers

    What is Customer Success? And why should it matter to sales managers? Well, 71% of global B2B customers are actively disengaged, based on Gallup's research of 18 million customers, which means...

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    Preparing The Next Generation of B2B Buyers and Sellers

    Author: Scott German On: April 04 Categories: business strategy No Comments

    As baby–boomers approach retirement age, the composition of America’s B2B workforce will radically change and soon, as the next generation of B2B buyers and sellers look to make their mark.

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    How To Sell On Twitter Without Driving People Crazy

    Author: Scott German On: October 12 Categories: building customer relationships No Comments

    Driving people crazy is easy. Selling on Twitter isn't. If you want to learn how to sell on Twitter, then listen to some advice from a guy who knows how to get your social party trending. As a...

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    Is Your Sales Strategy SaaS-y Or Is It Getting People Fired?

    Author: Scott German On: October 05 Categories: sales strategy No Comments

    Look, if your sales strategy isn't sassy, you'll never get the attention of the eyeballs you need. Plus, it'll start to get people fired. And that's bad for growth, and more importantly, employee...

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