salesEQUITY Blog | Encompass-CX

    How Netflix Makes Money With Its Customer Experience

    Author: Scott German On: May 04 Categories: business strategy No Comments

    The arrival of Netflix dawned the beginning of monumental behavioral change for many of us. Since its arrival, we no longer have to deal with late fees, unless we want to. We no longer have to...

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    Grow Your Business: Tips From America’s Top Billionaires

    Author: Scott German On: April 27 Categories: Uncategorized No Comments

    Where would we be if some visionaries dared to dream? Would we find ourselves Apple-less? Would our gadgets be lame? How would the world look? Whatever the case, if you want to become a global...

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    Why Your Client Retention Strategy Can Be Your Game Changer

    Author: Tom Cates On: March 26 Categories: business strategy No Comments

    If I ask you right now,” What’s your client retention rate?” What would you say? Would you tell me a percentage? Or would you say it's great or just average? But what I’m more interested in...

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    Client Acquisition: How To Grow When Acquisition Is Costly

    Author: Tom Cates On: March 23 Categories: customer experience No Comments

    Sometimes, client acquisition is a costly path to go down. It requires building a sales team and implementing a marketing strategy to reel in new clients. Meanwhile, everybody around you has their...

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    How Your Client Experience Can Rock Like A Barista Does

    Author: Scott German On: March 11 Categories: sales No Comments

    There's something special about where we buy our coffee. The quality of the coffee has something to do with it, but that's not what's driving us to wait in line for that cup. It's about the client...

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    Why Loyal Clients Are Saying The "F Word"

    Author: Scott German On: March 04 Categories: customer experience 2 Comments

    Has any of your loyal clients ever used the “F word” when talking about your product or you? Nothing can feel more embarrassing than hearing a client say they are “fine.” Boy, that can hurt pretty...

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